Reviews for WG Wellness Center
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From WG Wellness Center
Hours
Monday: 11AM - 9:30PM
Tuesday: 11AM - 9:30PM
Wednesday: 11AM - 9:30PM
Thursday: 11AM - 9:30PM
Friday: 11AM - 9:30PM
Saturday: 11AM - 9:30PM
Sunday: 11AM - 9:30PM
Tips
on-site services walk-ins welcome accepts credit cards accepts apple pay private lot parking free wi-fi women-owned bike parking
Ratings
Google: 3.2/5WG Wellness Center
1629 Connecticut Ave NW, Washington
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Absolutely fantastic!! had a great massage experience! She payed attention to my needs, offered upgrades and ensured I was relaxed from start until finish. I will definitely be coming back for Lily and making WG Wellness Center in part of my monthly routine. Very location and friendly staff. I love it!!
Extremely rude staff the last two times I've gone. Story time: This past time, my partner had bought me a massage for my birthday, and when it came time to pay, the woman behind the counter pretended they don't have a gift certificate policy available (even though he bought it in-person a couple of weeks ago and the card says the company's name). She kept demanding I use the gift card next time I came back for a massage (not happening) and to pay with my credit card for this visit. Normally I'd fold, but something seemed inauthentic. I held my ground and finally someone came out from the back and immediately went to work processing the gift card, with no issues or questions asked. Then, the first woman started charging my card a 40% tip without my consent. I said she could charge 20% (even though the service was not good and she straight up lied to my face and was mean about it). She had the nerve to push back and complain. She finally bullied me into a 25% tip for a poor massage and truly upsetting customer service. We both left upset at how we had been treated, especially since we weren't aggressive or disrespectful at all. Please spare yourself the headache and go to Unwind or Wat instead. Times are very challenging, but this type of behavior is not okay.
Do not go here unless you want to be ripped off. I had gone here years ago and had a great massage. Today went and had a 30 min massage for $70, which I already thought was very overpriced for an over the clothes massage. I usually like this style, but this massage was horrible - very painful, it not uniform on both sides of my body and she hardly touched my lower back. When I went to pay, she rung me up for $100 saying that it was for tip. A 43% tip? I refused and left. All of the Google reviews had similar experiences. Do not go.