Washington Hospital Center: Dubree Kevin J

Administration is very inefficient. (1) hard to find where the entrance is. (2) hard to find where you need to register and wait. The signs are bad. (3) registration waiting time is half a hour. (4) it took a long time to get someone (at least 30 minutes) to move me to the lobby to leave. The facility, doctors, nurses are very good, however. Tasks are chopped into too fine pieces, and there are way too many people involved, so the coordination is bad, many idle people around, and patients pay.

17 Sep, on/about 10:30pm - This is specifically for the check in desk and triage nurse. We were transferred from another ER since they didn’t have an eye doctor and the medical team called ahead to let the team know we were coming and to take us directly to the eye doctor vs waiting in the ER waiting room for a possible emergency surgery. Upon checking in and explaining everything to the front desk, with no bed side manner or people skills, says “you have 157 people ahead of you and we are busy you need to wait”. I totally get they have a procedure, but if I explained everything and had a sealed envelope, why wouldn’t you call the eye clinic to confirm? Instead... read full review

My appointment was scheduled for 90 minutes ago. I am still waiting.... They apparently are blaming the insurance company yet they did not ask for my insurance information until today, the day of the appointment. UPDATE: Now they are saying it's not covered/there is no prior authorization. Again, they did not inquire into any of this until minutes before my appointment. Utter incompetence. Never again. Avoid this place.