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Reviews for UpperCrust Laundry (NO drop offs from clients! We pick up and drop off)
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UpperCrust Laundry (NO drop offs from clients! We pick up and drop off)
601 13th St NW Suite 900, Washington
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Used once after recommendation from a friend. Gregory was excellent with communication. When I got the email of date and time with return, the date was wrong (said January 1 and it was mid November) and with no time. No contact from anyone when my items were actually dropped off, and among my items returned were two socks that were not ours. I tried to call the number onThe website, left a VM and over 1 week later no return call. Again Gregory kind and replied to text and apologized. I thought I'd give one more try out of desperation due to a broken washer. I went on their website and chose the date and times offered on their website, and my request was declined... read full review
Had several good experiences with the company (and I should note the clothes were always well-cleaned) prior to this last one. Unfortunately, the unprofessional approach of the company during our last interaction led to a splitting of ways. I had scheduled a laundry pick-up for the next day at 12 pm the night before, and that appointment was confirmed/accepted early the morning of the scheduled pick-up. Fast forward to 2 pm, and I happen to walk by my door and see my clothes still sitting outside. I immediately called the company, and left a message, querying why my clothing had not picked up. Over two hours later, I received a text (not a call), explaining that the company... read full review
My original review from March 9, 2022: I used this service for nearly a year. After a few months, I was told that I could only schedule pickups on Wednesdays because that is when they come to my area. Fine. Sometimes the pickup would be hours after the scheduled window. Okay. At one point I received laundry back that didn't fully fit in their provided black bag, so my towels and linens were placed in that bag, and my intimates were placed in a transparent plastic bag which was on display in my building's lobby until I returned home. Not great, but I continued to use them. Today I had a pickup scheduled and completely forgot about it, thus had no laundry ready... read full review