Magnolia Plumbing, Heating & Cooling

Magnolia Plumbing, Heating & Cooling is a business known for its professional and knowledgeable technicians. In one instance, when a heat system stopped working, technicians from two other companies were unable to diagnose the problem, but Magnolia's technician identified the issue quickly and provided options for repair or replacement. The customer decided to replace the entire unit, and the technician returned the next day to complete the job efficiently. Another customer called for service on their heat pump and spoke with a helpful representative who offered a range of dates for a service call. The technician, Fred M., arrived within the provided time window and was knowledgeable, efficient, and courteous. He took the time to explain the problem and the solution to the customer. Two of the company's plumbers, Paris and Gabrielle Willis, received praise for their professionalism and courteousness while working at a home in Washington DC. Paris was praised for his explanation of the job and acquisition of necessary parts, while Gabrielle was commended for her work in a difficult space and willingness to demonstrate the new leak sensing water shutoff function. Overall, Magnolia Plumbing, Heating & Cooling is highly regarded for its customer service and expertise.