Glynn Jones Salon Washington D.C.

Jan 2024

TLDR: I got my hair done by a less experienced stylist. It did not go well. I contacted the salon and the owner took time and fixed it himself. A+++ customer service. This is an update from a review I posted years ago, that I wish I could remove because I wrote about a mistake they made but did not update it explaining how they fixed the mistake. This will be kind of long but I feel terrible remembering I never thanked the salon for what they did. I wanted highlights and a cut because it was May and I wanted my hair lighter. The initial stylist instead made my hair darker with a little ombré at the ends. She did a good job if that is what I asked for. I think she's artistic and kind of went with it. Anyway, I was really unhappy because my hair was the opposite of what I wanted. I contacted her. She said she'd fix it if I wanted to pay for another service I believe. Then I contacted the salon. They said they'd fix it. (I might be incorrect about their exact responses at any point and I'd believe it if I'm getting the exact words wrong). I went back to get my freshly darker hair dyed lighter. Unsurprisingly, and to put it lightly- IT DID NOT GO WELL. I had light patches and dark patches, or stripes to be more specific. Some of it was kind of orange. I felt like I looked like Tony the Tiger. I had to wear a hat or use hair color spray just to even it out. I expressed this to the salon. The owner said I could come in for a consultation in his Alexandria salon. I did. He explained what he would do then set up an appointment a few days later. I came back. He was so wonderful. He spent hours personally fixing my hair. It was lighter. The color looked great. Then, they gave me all of these wonderful Joico products to maintain it. I think mistakes happen. Miscommunications happen. But to go above and beyond to fix the problem and to be so kind really makes all the difference. I appreciate the owner and this salon so much.

Jan 2022

Wonderful experience. Everyone was incredibly friendly and accommodating. The vibe was just very cheerful and neighborhoody. Tracey really listened and understood what I was looking for and gave a great cut. I'm a happy camper.

Jul 2020

Mano has been my hair dresser for years and I'll never go to anyone else. He's the best ever! He listens when I ask him for a new color or style and he lets me know whether it suits me or not. He also takes his time and never rushes just to finish with you.