Reviews for Rooter Express
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Closed
Tips
accepts credit cards
Ratings
Google: 5/5
Nextdoor: 1 ❤️
Rooter Express
64 Main St, Windsor Locks
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If you are planning to use Roto-Rooter for anything in the future, don't. I had one of the most upsetting experiences with multiple members of their team, including the owner. We were in a pinch and needed assistance with a sink installation - when the employee arrived he hadn't been here for more than 2 minutes, gave me a quote and I kindly passed on their wildly overpriced estimate.What baffled me was that while I was making the appointment I asked if they had an approximate cost for projects like this, and the receptionist replied "They'll need to see it first", however when he arrived he had an entire book of costs stating exactly what a sink install would be. From there he refused to leave our property unless we paid him $100 for his travel to my home. I would have NEVER agreed to even use this company if I was told ahead of time how pricy it would be, which is where the scam of it all comes into play.While the employee stood on my front porch refusing to leave, I called the shop back. I was passed around and eventually, the owner gets on SCREAMING at me to pay and that this is the policy she created. I asked her to put herself in my shoes and that this was not explained to me by any means while making the appointment. Not only was I berated, but my intelligence was insulted many times following my ask for her to be more understanding.Thankfully for my husband, since I was so shaken up he called back for me after I was essentially hung up, asking that the man LEAVE our home by owners orders and debate the $100 once more.
The person who came to fix our leaking toilet tank decided to rebuild the whole tank (totally unnecessary since everything worked just fine). We just needed to replace a gasket. When questioned, he said that we, Roto-Rooter, just change everything (for no reason but for an outrageous price). We had to pay $500 (after using a $60 coupon) for a gasket that needed to be replaced and 15 minutes' worth of work. If we didn't fix it with them, he was gonna charge us 350 for diagnosis). Oh, and we had to call them back because the toilet wasn't flushing properly after the "wonderful fix". Horrible and rippoff! Stay away!
We called requesting service on a couple of clogged drains. The 1st technician showed up and didn't have the proper tools on his truck so they had to send another. When the 2nd tech showed up, he stated that there were two ways he could try~ the 1st way would cost us around $200, if that didn't work, then he would try the 2nd way which would cost us around $500. I verified that it wouldn't be a total of $700, as I felt that was way too high. He assured me that if the first way didn't work, we would not be charged for it. When he finished I was left standing there with a $900+ bill to pay. Not once did the tech advise me that it was going to be far more than the quoted price. I was absolutely appalled. The cost for what was done was absurd. Choose ANYONE else but them if you would like clear, honest, up front pricing. I will NEVER use them again.