Hartford HealthCare Rehabilitation Network

I’ve been dealing with back pain for a few years now. I was recommended to try PT before I can get an MRI. I went here for a little over 6 weeks and worked with Craig Chatfield. He’s a great guy, super understanding, and I felt like he really cared to try and help me. Although I am not 100%, I do think he has been able to help me feel better than normal. I’ve learned some better ways to help support the area that is bothering me. This facility has a great environment. I really appreciate Craig and his approach to try and help to me. Awesome guy!

I have found my Physical Therapist to be excellent . One problem that really annoys me is that one of the heat treatments requires a gel be put on the my back area. This gel is freezing cold and just about puts my back into spasms. I find no excuse for this as when I get an ultrasound, the gel is always heated. If you feel a gel warmer may cause a fire hazard then get a microwaveable pad that gives of heat but doesn't require being plugged in. You can set the gel on one of these pads. The ones I have seen are used to keep small animals like orphan puppies warm. I will refuse these heat treatments until you fix the problem.

I am very pleased with the quality of care I have been receiving at the Wallingford facility. My concerns are always addressed and I have been able to get answers when I have had questions. I highly recommend the staff and am grateful for the efforts made on my behalf.