The Orthopedic & Sports Medicine Center: Trumbull

I am sad to write this review but feel its absolutely necessary. Let me first start off by saying the physicians and clinical staff are outstanding. Doctor Martin and his medical assistant Jessica are wonderful and truly care about their patients. I "had" happily been with the practice for more than Twelve years, having had several surgeries and procedures. However I have made the decision not to return or continue to be seen within the practice.My decision is a direct result of being mistreated by the Billing department, miscommunication and or lack of communication within their support staff. When the practice was called OSM- (Orthopedic Sports Medicine) it... read full review

First 3 visits was treated like gold. But person at desk was pushing me to sign-up for appointments weeks away. 4 th visit was disappointing. Bounced back and forth between two therapist. 4 visit disaster..up to this point therapist came for me. Or desk person sent me back. Today I arrived10 minutes before appointment. 220 minutes after schedule. The desk person inform me. You are supposed to go back at schedule time. My crystalball must not be working.I walked out and canceled all other appointments. It's assembly line medicine

We had to find another physical therapist for my teenage daughter who just underwent MPFL reconstructive surgery. We were scheduled for 1:00, waited in the waiting area. Only after I got up and asked who we were waiting for were we then told we could go to the back. My daughter just had her stitches removed and was in a lot of pain for some reason. We were to go to see Marie. When one of the staff informed Marie that her 1:00 was here, she scoffed and said, “Just give her to Julia.” The staff then asks Julia to take my daughter and Julia rolls her eyes and says she’s busy. This while my daughter and I are within hearing and seeing distance. I do not want to take... read full review