Mitchell Contracting Co Inc

Aug 2024

Also posted this under Mitchell Volvo. In late May 2024, I purchased a 2021 XC 60 certified Volvo with approx. 25K miles from Mitchell Volvo in Simsbury, CT. While shopping for this car, I specifically asked the condition of the brakes and was told they were 8mm. They assured me they go through the car and run a safety point inspection prior to sale. Shortly after I owned the vehicle, there was a grinding sound coming from the front brakes like metal on metal. I left a voice mail with the salesperson and emailed the business manager about the problem who contacted me a couple of days later after I already had a different Volvo dealership repair the brake problem. The front brakes were metal on metal, pads less than 1mm. They also found outdated software, and a faulty mirror sensor (I had to manually re-set my mirrors each time I reversed). Also, to comment on Joe's post 5/2023 below, they did the same thing to me about trying to add on the Simonizing fee. I told them it was deceptive advertising and they removed it.

May 2023

Be careful of the price bait and switching at Mitchell Volvo in Simsbury. They advertise a certain price on website. Then surprise you by jacking it back up several thousand more if you don't finance. Even more frustrating -- they add in a forced "up sell" Glass Coat Simonizing protection and cleaning service. That latter item ($1500) is presented as optional, but then you are told at paper signing that it's required. I recently went to buy a pre-owned certified Volvo and I was really turned off when that happened. I know these up-selling tactics are inherent in car purchasing and a buyer must always beware - especially during the paper signing process. We ended up still buying car (yes, I know, it's my decision in the end and I could have walked away). But it was a big turn off in how they operate. The finance guy never even came out from behind his "glass office wall" to talk to us and help explain. Oh well, in the end we will be bringing it back every time we see a little stain to make sure they clean it for us!!

Mar 2023

Brought my car in for a routine oil change. The tech drained the transmission oil instead. They could not fix issue without having someone from Audi come out. What should have been a 30 min oil change ended up being a full day ordeal. Did me the 'favor' of not charging me for the transmission fluid change but still charged for the oil change. How an oil change place could screw up the one thing they are there for is beyond me. Then again, having bought our last two cars from a Mitchell dealership I should have expected to get screwed