About Wind River Environmental - Old Lyme
Wind River Environmental of Old Lyme, CT offers reliable waste management solutions for both residential and municipal needs. Their services include septic tank pumping, cleaning, waste hauling, and disposal, all aimed at ensuring environmental compliance. Customers appreciate the friendly and knowledgeable staff who answer questions and handle work professionally. However, there have been minor issues, such as a broken garden fence and moved boulders caused by service trucks, and a lack of communication about service arrival times. Despite these small concerns, the team’s honesty and dedication to getting the job done are valued by clients. Overall, Wind River Environmental provides comprehensive waste management services with a focus on customer satisfaction.
We have had the pleasure of being serviced by Matt last year and this (5-27-25). His work is both excellent and informative representing your firm very well. We rate him a 10 which is the reason we gave you a five star rating in this survey.
Whereas the man who came to the house was friendly, knowledgeable, polite and answered all my questions, the truck on entering my property broke a small garden fence and moved two huge boulders that were impossible for us to put back in place.
The only complaint I have about the service is that my husband and I were not informed that your men had arrived. My husband was in the house, and I was in the back yard doing yard work. Someone should have rung the door bell to notify us. One of us would have spoken to them while or after they did the work.