Damage Restoration near Norwich

“I was very impressed from the first time I spoke with Michelle and then Tammy. Both.ladies were very pleasant, respectful, and accommodating. John came in to figure an estimate. I was told he would be at the house between 9:00 and 9:30. He came in at 8:45, ready to work. Never have I ever had a service person give me a half hour estimate of arrival and be early. Gerardo and George came in 15 minutes before their scheduled arrival. They had 3 upright appliances ro remove and a chest freezer from the basement. They went right to work. Very pleasant, respectful and professional and quickly removed the 3 appliances. They had to have more men to come in and help because it was too heavy for just the two of them. Gerardo asked if there was a good time on Thursday or Friday for them to come in. I said Thursday morning would be good and within a few minutes he made arrangements for 11:00 am on Thursday. Before they left, the areas around the appliances were cleaned and disinfected. Highly recommend this service. Reliable, professional, pleasant and reasonable.I have recommended Serv Pro to friends and would not hesitate to use them again.“

“I first met Jon Day in 2013, when he designed and fabricated screen windows for the Steel House at Connecticut College, a modernist gem from the 1930s. Jon immediately grasped the need to create low-maintenance screens that would be easy to handle and that would also be in keeping with the building’s unusual design. His solution was exquisite in its simplicity and also beautifully executed. He did not just care about the work; he was excited by the challenges it presented and eager to add value to the project.Since then we have turned to Jon and his crew time and again to work on personal projects: designing, fabricating and installing storm/screen windows at our old house in Stonington; restoring a 10-foot tall bay window at our current house in Mystic; coordinating the installation of a new roof in connection with repairing and replacing exterior trim; and installing new gutters in keeping with the historic character of this 1885 house. We have been uniformly happy with the process and the product. Jon has always been careful to make sure that he understands our priorities; to review with us detailed written proposals of the work; and to communicate with great transparency about how he sets his prices. During the process, he is always on site to ensure that things are going as planned, to keep the lines of communication open, and to make sure the worksite is safe and clean. Every member of the crew shares Jon’s ethos. It’s no exaggeration to say that they exude joy in their work.The results have been exceptional. Especially at our current house, projects have often been complicated when we have discovered just how badly executed some earlier repairs could be. In those instances, Jon has worked in close collaboration with us to brainstorm and assess the various alternatives. Invariably, we settle on an approach that will address the issue without breaking the bank. Best of all, the new components have always blended in seamlessly with the original building. Thanks to Jon and his crew, we have the pleasure of inhabiting a living, breathing piece of art.“