Soundview Medical Associates

Oct 2023

The fax system is a mess and needs to be improved. I had 3 phone calls and spoke with 5 separate staff members this week to follow up a fax regarding an urgent need for my mother who has Alzheimer's. Today, I spoke with medical assistant Emily, who decided to overtalk and interrupt me SEVERAL times, even after I explained to her in a pleading voice that I know healthcare is tough and this is not her individual fault, but I just need someone to actually LISTEN to me and get this fixed today. Her response was to then put me on hold while I was in mid sentence. So thank you Emily, for making our lives that much harder to deal with. All you needed to do was pretend to care.

May 2023

Front desk could not provide me with a motor vehicle insurance form and acted like they’ve never heard of it before? In CT the law states any medical care related to an accident needs to be billed to motor vehicle insurance. They basically said i could cancel my check up if I wanted that was all they could offer. I like this place and my Doctor but how are they not trained on this. My insurance agent was baffled by my experience.

Feb 2023

I've been coming here since they opened (12 years ago?) and generally have been very happy with the care I've received. I certainly understand how people could get frustrated with the front desk but I think part of that is just the poor setup. There are too many "windows" and not enough privacy. They could definitely be friendlier up there though. There is also the issue of having trouble connecting with a human being over the phone. I have to say though that I've always gotten a call back in under an hour. I think they do once a week staff meetings where no one answers the phone until 9:30 rather than their opening time of 8:30 which is nuts. At least this should be...read full review