The petro team is top notch. On one of the last few cold rainy days of early spring, our boiler + oil powered heating gave out. Petro answered our call and a technician, Geoff, was over within a few hours. Despite being a Sunday afternoon, Geoff had a great attitude, explained possible causes and walked me through the work he was doing - cleaning the oil line and replacing a part. As luck would have it, the neighborhood lost power which halted Geoff’s work. We understood we may need to wait until Monday to get everything back online but Geoff offered to come back later that night, which turned out to be around 8:30pm Sunday night.
Another positive experience having Gault in our home to fix and tune up our heating system. Ben L. was great at explaining what kind of work he was doing and a pleasure to have in our home.
August 2023
They have always been great anytime I needed the help the techs try to go above what was expected. When my boiler needed the part that wasn't covered they doubled checked with an additional service call to make sure nothing else could cause the issue before ordering the part. The only part they aren't great about is paying attention to the note on my account the boiler is in the crawl space which requires two techs, I remind them every time and when a tech arrives they need to wait for a second. Aside from that really happy with their service.
The petro team is top notch. On one of the last few cold rainy days of early spring, our boiler + oil powered heating gave out. Petro answered our call and a technician, Geoff, was over within a few hours. Despite being a Sunday afternoon, Geoff had a great attitude, explained possible causes and walked me through the work he was doing - cleaning the oil line and replacing a part. As luck would have it, the neighborhood lost power which halted Geoff’s work. We understood we may need to wait until Monday to get everything back online but Geoff offered to come back later that night, which turned out to be around 8:30pm Sunday night.
Geoff (tech #285)... read full review
Another positive experience having Gault in our home to fix and tune up our heating system. Ben L. was great at explaining what kind of work he was doing and a pleasure to have in our home.
They have always been great anytime I needed the help the techs try to go above what was expected. When my boiler needed the part that wasn't covered they doubled checked with an additional service call to make sure nothing else could cause the issue before ordering the part. The only part they aren't great about is paying attention to the note on my account the boiler is in the crawl space which requires two techs, I remind them every time and when a tech arrives they need to wait for a second. Aside from that really happy with their service.