“We had a water line leak in basement, was put in contact with American Rooter through Safety Valve. Company was responsive, and reasonable. Let me know ahead of time what wasn’t covered & what to expect financially. Their tech Chris was knowledgeable and efficient.“
“Professionalism at its finest. Always on time, gets the job done and even leaves the place looking sparkling clean.“
“My condo tenant informed me that the hot water heater leaked and died... Rich at DeCola's was recommended by the condo property management company. Rich responded immediately, scheduled for later the same day. When I ended up stuck on the parkway behind a bad accident, Rich was able to contact property management (they know him) to gain access to the basement room in the secured building where all the water heaters are. When I arrived, technician Nick (who has been with the company for 19 years) was there already having removed the old and began installing the new hot water heater. He was polite, efficient, competent, and cleaned up thoroughly. I did verify BBB profile (A+) and plumbing licenses before calling, after having seen a scathing Google review from an apparent troll. I don't leave many reviews, but based on the excellent service I received, it was the right thing to do. I will be having some other work done at my house and will update my review if anything changes.“
“American Leak Detection came to our home today and Isaac Suazo solved the mystery of our leak and water damage. Isaac was a complete professional and understood the challenge. He checked every possible scenario to discover where the leak was coming from and how it had damaged our premises. The consummate professional! Thank you.“
“My sincere thanks to the great Rousseau Plumbing & Heating team for the prompt, courteous and professional response to my annoying issue with a toilet not flushing properly. Marcus, ably assisted by Garrett, quickly diagnosed the problem. Because the toilet is a one-piece low profile model, the parts were not on the truck. But, within a matter of minutes, they located the parts at a nearby supply warehouse. So, they dashed out to get the parts and were back to my house in a flash. They worked quickly, efficiently and NEATLY to complete the repair and were on their way, leaving behind a well-functioning toilet and a happy customer. My thanks to your dispatcher/scheduler (sorry I forgot her name) who very adeptly adjusted the schedule to get my service done the same day I called because of a cancellation by another customer. So glad I called Rousseau!“