Starling Physicians: Doujia Shen, APRN

May 2024

There are many many things they can improve on but for today I want to say there is no longer a physician on call. I would not have had to need a physician on-call if the receptionist would have contacted the proper person to write my prescription when I called them at 11 AM 1 PM and 3:30 PM. I get a phone call from a Sierra stating that I need to see the urgent care that there are no doctors on call. So then they call me back from the urgent care company and tell me they do not accept my insurance so I say well how much if I self-pay they say no you cannot self-pay if you have insurance. this left me having to call my neurologist to write the prescription until Monday. Very embarrassing but at least they had an on-call service unlike. I will be finding a new primary care physician that has nothing to do with starling. This is not the first problem I've had with them with my old APRN . It was a nightmare.

Oct 2023

I was supposed to have an appointment with Dr. Wang, but was referred to this individual. The day before my appointment, I was called and told my appointment was cancelled because the office agreed with the results of the bloodwork and that no services were needed. They refused to listen to me when I said I had other symptoms and needed to talk to somebody.Just to note: I was diagnosed in those notes, but nobody had gone over treatment options with me or explained to me what was going on. Previous offices have told me it was in my head even when ANA was positive. This was why I switched providers. Everybody has the right to a second opinion.Anyway, PCP called the office...read full review

May 2023

Annual physical one month ago Physician said medications would be Prescribed Went to pharmacy 10 days ago, they said there were no refills and they would contact physician Called pharmacy 1 day ago, 9 days after 1st call. They had not heard from physician, would contact and RX would be available today. Went to pharmacy to pick up refill. Starling physicians had not returned call. Called Physician today to get refill. No starling physician wad available. Spoke to an answering service for another practice. Answering service said that their MD on call could only provide a prescription if a telephone visit was set up with one of their Physicians. Extremely disappointed with how Starling Physicians is handling patient needs.