Animal Walk In Clinic

May 2024

I'm new to the area. My Cat is ill, wanted to make an appointment for the Vet to see her. Because I'm new we have to wait a month before I can get her in to be checked. I'm sure the service is below standards. Don't bring your loved one to this place. PDK

Sep 2022

DON'T WASTE YOUR TIME! AWFUL! I have an 11 year old dog that I raised since he was 7weeks old. We Ravenel moved here and I am so getting established. He had gotten bad allergies that affected his ears. I called Beacon Valley Animal Hospital last week and they were able to get me an appt for today which isy very quick. I was so appreciative of them. I ended up taking him to the VCA because his ear got badly infected but i kept the appt with Beacon for a follow up. They did call to confirm to confirm the appt yesterday. I had a very busy day at work plus I have my toddler home with me so needless to say I was very stressed and completely forgot about his 4:15 appt today. I called them at 4:30 very apologetic and told them the truth that I forgot the day slipped away and I was so overwhelmed doing 2 full time jobs. They told me they won't ever see me again because I didn't give them the courtesy of calling to cancel or reschedule and I was a new customer and that was their policy. I told them I didn't do it viciously that I had so much going on at home I completely forgot. They didn't let me speak with the owner or the office manager. They kept giving me a script about how I wasn't an established customer and I didn't call. I literally called 15 min after my appt apologizing. It's the worse type of customer service I've ever experienced. I never missed an appt with my dog and I had his records sent over to get established and the said, "you haven't brought to the very since 2020" I told them not only was his original vet 45 min from me but I just moved to the valley last year and had a baby. I am so bothered by them and don't recommend anyone go there. I'm sure they do good work but this was an awful experience I had with them from the jump. I know they're busy and I don't like wasting anyone's time but them telling me stuff like that really hurt me because my dog needed to be seen to check on his progress and it seemed like they only cared about sticking it to me and not caring about my dog

May 2020

We took our dogs here for many years. We ended up leaving the practice bc every visit just felt cold and judgmental. They would suggest costly procedures such as thousands of dollars worth of dental work, and if you didn't agree then the appointment would turn into a very cold and awkward room.