Marble and Granite, Inc

Dec 2023

I was looking for a black granite stone. My fabricator had called, and they told her they had some. So I stopped by to look. I walked in and spoke to Matt. He showed me some stones. I did not realize my fabricator had spoken to Anthony on the phone. It started a commission game. I found one slab that I really liked, but I needed two. They gave me the runaround and sent me pictures of different stones. They kept telling me they only had that one slab. I made 3 trips down to Milford, all a waste of time. I told my fabricator I wanted another slab of the one I had seen and for her to call to see what she could do. She called them and was told they would get another slab...read full review

Dec 2023

I was looking for a black granite stone. My fabricator had called, and they told her they had some. So I stopped by to look. I walked in and spoke to Matt. He showed me some stones. I did not realize my fabricator had spoken to Anthony on the phone. It started a commission game. I found one slab that I really liked, but I needed two. They gave me the runaround and sent me pictures of different stones. They kept telling me they only had that one slab. I made 3 trips down to Milford, all a waste of time. I told my fabricator I wanted another slab of the one I had seen and for her to call to see what she could do. She called them and was told they would get another slab from another location and to give it time to arrive, so she told me only to stop by the next day in the afternoon. I stopped by in the afternoon and was greeted by Anthony, who eventually told me they had the second slab in the warehouse the whole time. When I asked why I was not told that from day one, he kept making excuses that were horrible. From my understanding, it essentially came down to a commission game. He wanted the commission, and since I had walked in and spoken to Matt, he didn't want Matt to get the commission. Very weird experience that cost me 4 days of lost time on the remodel and 3 different trips down to Milford from Newtown. I will not use them again. Very unprofessional. It was ridiculous!

Dec 2023

I was looking for a black granite stone. My fabricator had called, and they told her they had some. So I stopped by to look. I walked in and spoke to Matt. He showed me some stones. I did not realize my fabricator had spoken to Anthony on the phone. It started a commission game. I found one slab that I really liked, but I needed two. They gave me the runaround and sent me pictures of different stones. They kept telling me they only had that one slab. I made 3 trips down to Milford, all a waste of time. I told my fabricator I wanted another slab of the one I had seen and for her to call to see what she could do. She called them and was told they would get another slab from another location and to give it time to arrive, so she told me only to stop by the next day in the afternoon. I stopped by in the afternoon and was greeted by Anthony, who eventually told me they had the second slab in the warehouse the whole time. When I asked why I was not told that from day one, he kept making excuses that were horrible. From my understanding, it essentially came down to a commission game. He wanted the commission, and since I had walked in and spoken to Matt, he didn't want Matt to get the commission. Very weird experience that cost me 4 days of lost time on the remodel and 3 different trips down to Milford from Newtown. I will not use them again. Very unprofessional. It was ridiculous!