I accompanied my Mom to her scheduled cataract pre-op consult with Charity. The consult was outstanding. Charity was extremely gracious and respectful; very patient service oriented; knowledgeable and very skillful in providing my mother with her exam and especially in making my mother, who is 86, very comfortable and confident about her upcoming procedure. Charity is a consummate professional, very dedicated and extremely patient and an absolute asset to ReFocus Eye Health.
April 2024
Everyone was pleasant, helpful and professional. I wish I had noticed her name, but one of the front office people listened sympathetically when I told her I didn’t have an actual insurance card (just the numbers.) Then she went out of her way to print a wallet size card for me. It was so kind and so unexpected. Honestly made my whole day! I’m on crutches, and was also accommodated beautifully. My eye technician held the door for me and made sure I was comfortable without patronizing me. Great experience! Love the staff!
December 2023
The reception staff and eye tech professional were each very personable, professional, and prompt. Dr. Block, as always, is competent and skilled. I was in-and-out of my annual eye examination in 1 hour and ready for seeing my own clients.
I accompanied my Mom to her scheduled cataract pre-op consult with Charity. The consult was outstanding. Charity was extremely gracious and respectful; very patient service oriented; knowledgeable and very skillful in providing my mother with her exam and especially in making my mother, who is 86, very comfortable and confident about her upcoming procedure. Charity is a consummate professional, very dedicated and extremely patient and an absolute asset to ReFocus Eye Health.
Everyone was pleasant, helpful and professional. I wish I had noticed her name, but one of the front office people listened sympathetically when I told her I didn’t have an actual insurance card (just the numbers.) Then she went out of her way to print a wallet size card for me. It was so kind and so unexpected. Honestly made my whole day! I’m on crutches, and was also accommodated beautifully. My eye technician held the door for me and made sure I was comfortable without patronizing me. Great experience! Love the staff!
The reception staff and eye tech professional were each very personable, professional, and prompt. Dr. Block, as always, is competent and skilled. I was in-and-out of my annual eye examination in 1 hour and ready for seeing my own clients.