Extremely professional and available for consult anytime during the process. At such a difficult time, Matthew was most understanding and caring. No sales pitches or incessant phone calls unless the family reached out. Truly a first class establishment.
June 2021
My mother-in-law passed away in California this week and because of the pandemic and health risks, we were not able to travel to the funeral. While the funeral and shiva will be mostly virtual, we really wanted to light a 7-day memorial candle, but couldn't find one anywhere that would arrive in time. I called Matthew asking if I could purchase one, and he gave us the candle and wouldn't let us pay for it. We were deeply touched by such a kind and caring gesture.
March 2021
My wife passed away a couple of years ago and we used Fred Knapp & Son for the funeral home. The cost (2017) was $10,000, including a casket that we were told was required by Connecticut law to be cremated with my wife. I learned much later that this is not a requirement of Connecticut law. I objected at the time that this was unreasonable requirement that at once increased cost (for a casket that would be burned) and destroyed the emotional comfort of having my wife' ashes, when what I really got was disproportionately ashes from the much heavier and expensive casket (assuming that is what they in fact burned).
Extremely professional and available for consult anytime during the process. At such a difficult time, Matthew was most understanding and caring. No sales pitches or incessant phone calls unless the family reached out. Truly a first class establishment.
My mother-in-law passed away in California this week and because of the pandemic and health risks, we were not able to travel to the funeral. While the funeral and shiva will be mostly virtual, we really wanted to light a 7-day memorial candle, but couldn't find one anywhere that would arrive in time. I called Matthew asking if I could purchase one, and he gave us the candle and wouldn't let us pay for it. We were deeply touched by such a kind and caring gesture.
My wife passed away a couple of years ago and we used Fred Knapp & Son for the funeral home. The cost (2017) was $10,000, including a casket that we were told was required by Connecticut law to be cremated with my wife. I learned much later that this is not a requirement of Connecticut law. I objected at the time that this was unreasonable requirement that at once increased cost (for a casket that would be burned) and destroyed the emotional comfort of having my wife' ashes, when what I really got was disproportionately ashes from the much heavier and expensive casket (assuming that is what they in fact burned).