The whole experience from beginning to end was great EXCEPT, they did not cut the hole for the sink correct. They cut it too far back so we had to cut through the base cabinet to install the faucet in a very tight space underneath. The faucet sits against the backsplash and windowsill. The handle of the faucet hits the backsplash so it does not open fully. When I contacted the company, they basically blamed it on the new guy and did not offer a resolution or reduction in cost for their error.
May 2024
We had such a great experience with the entire process of purchasing our quartz countertop from Granite City. Natasha was absolutely wonderful throughout the whole process. She ensured we were getting what we wanted and understood the details of everything. She took time to ensure we were happy with what we picked. The installation process was also great and the installers were so kind and professional.
June 2023
We just received our countertop from Granite City. The experience was amazing! Their customer service was so friendly and accommodating. From answering countless questions to picking the piece we wanted from the main slab, and the installation at the end. It was flawless! I can highly recommend buying from them. Thank you for the best experience!!!
The whole experience from beginning to end was great EXCEPT, they did not cut the hole for the sink correct. They cut it too far back so we had to cut through the base cabinet to install the faucet in a very tight space underneath. The faucet sits against the backsplash and windowsill. The handle of the faucet hits the backsplash so it does not open fully. When I contacted the company, they basically blamed it on the new guy and did not offer a resolution or reduction in cost for their error.
We had such a great experience with the entire process of purchasing our quartz countertop from Granite City. Natasha was absolutely wonderful throughout the whole process. She ensured we were getting what we wanted and understood the details of everything. She took time to ensure we were happy with what we picked. The installation process was also great and the installers were so kind and professional.
We just received our countertop from Granite City. The experience was amazing! Their customer service was so friendly and accommodating. From answering countless questions to picking the piece we wanted from the main slab, and the installation at the end. It was flawless! I can highly recommend buying from them. Thank you for the best experience!!!