A & M Towing & Recovery

Sep 2021

So yesterday I'm sitting in my disabled vehicle awaiting a tow from @AAA (worst company EVER btw for roadside assistance) from 5:30pm until about 8pm, when after checking my status I was told my second call in (They sent the wrong tow truck the first time, again) was still unassigned, and there is no updates, oh and btw I potentially could be waiting until the next morning so I decided to check around for a local provider as I was paying for the tow anyways. I contacted A&M Towing in East Hartford CT. I spoke with Luis an extremely amicable and professional gentleman who quoted me a hookup and mileage rate way cheaper than @AAA and listened to me while I vented regarding my situation, within moments he had me laughing, sent the link for payment, and told me to call my Lyft and go home he'd take care of everything. Within 30 minutes another wonderful gentleman arrived at my home with my truck. As he suggested I paid for the tow while being driven home. I was so impressed with his empathy and professionalism a stellar company and gentlemen who literally helped a tired lady get home after a long days work and ordeal with @AAA (review coming soon) I totally recommend this company for your towing needs. The level of customer service, professionalism and empathy just doesn't exist anymore. Do yourself a favor and give Luis a call at A&M Towing. Thank you Luis, you made my night.