Product is decent for the price but definitely not a premium custom made cabinet. Their customer service leaves a lot to be desired. We're 4 months after installation of the cabinets and we're still missing doors and shelves. They don't reply to emails or respond to phone calls and I'm having to chase them to get this resolved months after it should have been. We are happy overall with the final product to their credit.
September 2023
Their product is good but they have zero customer service skill. Many of their measurements are unreliable so you get cabinets that are wrong and don’t fit. They ultimately make good on that but your follow up - again and again - is required. They are never proactive and each time you call it’s like they are learning who you are from Square 1. Expect that your project will take 10-12 months with them as a result. I have gotten 4 kitchens with them over the years. And this has been the experience 4 times.Services: Cabinet design
December 2019
I have installed 5 of Kingswood's kitchens over the last decade. 3 have been designed primarily by me and 2 by their staff designers dealing directly with my clients. They have a top notch product. Their measurements were spot on in each of the kitchens. We did have some damaged items from transit once and the replacements were there before I finished assembling the kitchen. They kept me on schedule, they kept the budget right where it needed to be AND their customer service response was great. I recommend them whenever I get the chance to influence Cabinet selections.
Phil Herzegovitch
Daedalus Design LLC
Danbury, CT
Product is decent for the price but definitely not a premium custom made cabinet. Their customer service leaves a lot to be desired. We're 4 months after installation of the cabinets and we're still missing doors and shelves. They don't reply to emails or respond to phone calls and I'm having to chase them to get this resolved months after it should have been. We are happy overall with the final product to their credit.
Their product is good but they have zero customer service skill. Many of their measurements are unreliable so you get cabinets that are wrong and don’t fit. They ultimately make good on that but your follow up - again and again - is required. They are never proactive and each time you call it’s like they are learning who you are from Square 1. Expect that your project will take 10-12 months with them as a result. I have gotten 4 kitchens with them over the years. And this has been the experience 4 times.Services: Cabinet design
I have installed 5 of Kingswood's kitchens over the last decade. 3 have been designed primarily by me and 2 by their staff designers dealing directly with my clients. They have a top notch product. Their measurements were spot on in each of the kitchens. We did have some damaged items from transit once and the replacements were there before I finished assembling the kitchen. They kept me on schedule, they kept the budget right where it needed to be AND their customer service response was great. I recommend them whenever I get the chance to influence Cabinet selections. Phil Herzegovitch Daedalus Design LLC Danbury, CT