I cannot say enough good things about Emory. Finding someone that is willing to diagnose an issue, order parts and allow me to take the device back in the meantime may seem like routine but it's not. Everyone else required me to leave it behind for a few days which did not work. I explained to Emory that I cannot leave it behind for multiple days because it is my work device. Emory diagnosed the issue, called me when the parts arrived, asked me for the day to work on it and called me an hour later (7 hours ahead of schedule!) to let me know it was ready. It is operating beautifully and my business did not skip a beat thanks to Emory.
February 2021
These guys are THE BEST. I lost my novel due to a OneDrive problem (yeah, yeah, I know...) and couldn't recover it. No recent versions. No history. Backup was corrupted. No hard copy (yeah, yeah, I know...) I was told by an overseas colleague that I needed a local forensic recovery team. I couldn't get my laptop to the shop because of weather so Emory tried to help remotely. After several unsuccessful attempts, when all avenues seemed to have been exhausted, he had another thought and was able to successfully recover my complete manuscript. If you have a problem with your computer, run don't walk to these folks. Totally amazing.
September 2017
Emory saved my bacon when it came to retrieving all my data from an old PC that had completely crashed. He got me up and running on a new laptop within two days. HIGHLY RECOMMEND !!!
I cannot say enough good things about Emory. Finding someone that is willing to diagnose an issue, order parts and allow me to take the device back in the meantime may seem like routine but it's not. Everyone else required me to leave it behind for a few days which did not work. I explained to Emory that I cannot leave it behind for multiple days because it is my work device. Emory diagnosed the issue, called me when the parts arrived, asked me for the day to work on it and called me an hour later (7 hours ahead of schedule!) to let me know it was ready. It is operating beautifully and my business did not skip a beat thanks to Emory.
These guys are THE BEST. I lost my novel due to a OneDrive problem (yeah, yeah, I know...) and couldn't recover it. No recent versions. No history. Backup was corrupted. No hard copy (yeah, yeah, I know...) I was told by an overseas colleague that I needed a local forensic recovery team. I couldn't get my laptop to the shop because of weather so Emory tried to help remotely. After several unsuccessful attempts, when all avenues seemed to have been exhausted, he had another thought and was able to successfully recover my complete manuscript. If you have a problem with your computer, run don't walk to these folks. Totally amazing.
Emory saved my bacon when it came to retrieving all my data from an old PC that had completely crashed. He got me up and running on a new laptop within two days. HIGHLY RECOMMEND !!!