First Impression Salon

First Impression Salon, located in Bristol, CT, offers services such as balayage, hair highlights, and hair extensions. The salon has two locations and is known for its experienced staff. However, there have been some complaints about waiting times and communication. One customer mentioned that they had to wait and were not informed about a delay. They also felt that their preferences were not noted for their next appointment. Despite this, they had a positive experience with a specific hairdresser, Alison, during their second visit. Another customer had an excellent experience with Talia, who made their daughter feel special during her haircut. The staff's friendly and welcoming atmosphere, as well as the affordable cost, confirmed their decision to continue visiting the salon. A third customer raved about their experience with Madison, who was understanding and attentive to their needs. The customer, who had never had anything drastic done to their hair before, ended up loving their new red highlights and bangs. Overall, First Impression Salon has the potential to provide excellent service, with some customers praising the salon's experienced staff and welcoming atmosphere. However, there is room for improvement in terms of communication and appointment management.