Brand Source Appliance Repair

Oct 2024

Bought a brand new dishwasher at their appliance factory warehouse. It was leaking all over our wood floor warped some of our wood floor they came out and the guy said it needed a part so then we had to wait another week or 10 days came out and installed. The part said he needed another part now I’m waiting for the third schedule which is over a month from when we had our first visit, this is ridiculous. Don’t do business with these folks if you want your appliance working soon.

Dec 2022

Purchased new appliances from Appliance Factory in September. Nearly 3 months later and our refrigerator and dishwasher are still not functioning properly. Brand Source has sent a number of install teams and repair techs over the past 80 days. They have tried replacing the refrigerator, damaging our home in multiple places delivering the second fridge. Problem with water dispensed ice maker is still not resolved. Same with dishwasher. Had not worked since initial install and they have not only been unable to fix it, they misdiagnosed the issue. We had to have an independent appliance repair company come to get things right.The Brand Source techs no-showed and lied about...read full review

Jan 2022

If I could assign zero stars I would! Unprofessional, poor quality and managed to damage the thing they were installing then loose the replacement for over 4 months!!! Still waiting and tried to pass off work that wouldn’t pass code (luckily had an inspector that day). Dishonest — do not believe in the “we care” slogan — they won’t even return calls on the “presidents hotline”. How this company continues to exist is a mystery to me. Professional and knowledgeable they are not and they don’t give a crud about work quality otherwise they might return a call once in a while.