Madeline Hotel & Residences, Auberge Resorts Collection
$$$ • Hotels , Pet FriendlyOpen 24
568 Mountain Village Blvd, Telluride, CO81435
(855) 923-7640
Reviews for Madeline Hotel & Residences, Auberge Resorts Collection
Add your commentMadeline Hotel & Residences, Auberge Resorts Collection
568 Mountain Village Blvd, Telluride
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This would have been all 5's with the exception of poor communication. We called to verify our reservation for 2 adjacent rooms with connected access based on our special needs son. This communicated arrival at 2pm. We called the day of arrival to communicate we would be there at 1pm, there was no indication of one of the rooms not being ready. We waited a small amount of time and had access to one of the rooms. We were told the other room would be available soon. Four hours later we were told the other room had a confirmed checkout of 4pm and they would need to turn the room. We wasted the first day waiting to get access and settle in. Had we known it would be after... read full review
Hard to beat. From valet to departure everybody is genuinely friendly. To say the pool has a great view only starts to describe it. Lots of little things the chain hotels just don't deliver any more, if they ever did - like a s'more packet for the firerings.
I’ve had the opportunity to stay at other auberge hotels both in the states and internationally. What always impresses me is the level of customer service you receive. The staff truly goes above and beyond In all aspects and the level of hospitality demonstrated by everyone from the valet, to front desk, to housekeeping, is exceptional. Dining experiences seem to vary but nonetheless a one of kind experience overall.