This service center is understaffed and slow to respond. I've had good experiences with individuals when I was able to talk to them, but that is rare indeed. Tesla's reliance on their app is very annoying and left me feeling utterly disconnected; I had to reach out on a daily basis to ask for updates as my one day service turned into a week-long service, and the responses were minimal. When I tried calling, I ultimately was unable to reach the service center. Then there was the time I ordered wheels through the website and found out after they tried to install them that they were the wrong size for my manufacture year, then sent the wheels home with me to return... read full review
November 2024
Compared to the locations on Broadway and 33rd ave in Aurora this is a shining example of courtesy and professionalism. I was about to walk out of dealership on 33rd when picking up my M3. This is like night and day and definitely worth the drive.
August 2024
During a simple windshield replacement they damaged my headliner and scraped the PPF and paint on my front bumper. Giving an additional star since they're offering to replace the headliner at least.
This service center is understaffed and slow to respond. I've had good experiences with individuals when I was able to talk to them, but that is rare indeed. Tesla's reliance on their app is very annoying and left me feeling utterly disconnected; I had to reach out on a daily basis to ask for updates as my one day service turned into a week-long service, and the responses were minimal. When I tried calling, I ultimately was unable to reach the service center. Then there was the time I ordered wheels through the website and found out after they tried to install them that they were the wrong size for my manufacture year, then sent the wheels home with me to return... read full review
Compared to the locations on Broadway and 33rd ave in Aurora this is a shining example of courtesy and professionalism. I was about to walk out of dealership on 33rd when picking up my M3. This is like night and day and definitely worth the drive.
During a simple windshield replacement they damaged my headliner and scraped the PPF and paint on my front bumper. Giving an additional star since they're offering to replace the headliner at least.