After two Tesla purchases, I’ve had nothing but good experiences. The folks here were super helpful and polite with my recent service visit, which stands in stark contrast to the painful car dealership experience we had for our other car’s issues. Can’t wait for all of our cars to be EVs! Why should catalytic converters cost $7,000?? I’ll take batteries any day!
December 2023
This tesla service station is good; convenient location, automated process, short wait times. Lounge is good to get work done if you don’t have a pickup scheduled while car is under repair. They need to restock coffee in the lounge. Front desk person was super nice and got me a cup of Keurig from the back that I really needed at my 8 am appointment. So glad they recovered quickly after Marshall fire!
October 2023
There are lots of things to love about the Tesla service experience. The process is automated and steps you through each activity with an accurate progress tracker to help you have an idea when your car will be done (my service was for tire balancing). I was charged less than my estimate and everyone was friendly. What I did not like was the fact that I was told to bring my car before 8am and it would be ready by 5pm. They suggest having alternative transportation but for a single mom, that's not always an option. So I had to plan to wait in the showroom lounge all day instead which made it difficult for me to plan my work schedule. In the end, I only waited 3 hours... read full review
After two Tesla purchases, I’ve had nothing but good experiences. The folks here were super helpful and polite with my recent service visit, which stands in stark contrast to the painful car dealership experience we had for our other car’s issues. Can’t wait for all of our cars to be EVs! Why should catalytic converters cost $7,000?? I’ll take batteries any day!
This tesla service station is good; convenient location, automated process, short wait times. Lounge is good to get work done if you don’t have a pickup scheduled while car is under repair. They need to restock coffee in the lounge. Front desk person was super nice and got me a cup of Keurig from the back that I really needed at my 8 am appointment. So glad they recovered quickly after Marshall fire!
There are lots of things to love about the Tesla service experience. The process is automated and steps you through each activity with an accurate progress tracker to help you have an idea when your car will be done (my service was for tire balancing). I was charged less than my estimate and everyone was friendly. What I did not like was the fact that I was told to bring my car before 8am and it would be ready by 5pm. They suggest having alternative transportation but for a single mom, that's not always an option. So I had to plan to wait in the showroom lounge all day instead which made it difficult for me to plan my work schedule. In the end, I only waited 3 hours... read full review