Cowan Mark DVM

Sep 2023

Sooooooooo compassionate! Recently, we had a need for an emergency visit. I called on a Sunday, expecting to get an answering service, but Ross actually answered! Near tears, I could hardly speak. That was my first relief. We were able to get an appointment the following day, squeezed in he said. Yes, the second relief. They had moved to a new location, and easy to find. Hubby and I were immediately shown to an exam room, even though we were a tad early. Looks like there's designated cat rooms separate from dog rooms - verrrry cool - where Raleigh, an adorable tech, was quick to offer our furrr-baby a treat - crack for cats she called it, trying to comfort all of us. Trying hard to laugh, I was near hysterical and crying with worry. Gently, she jumped right to vitals. Not long waiting, Dr. Shannon was nothing short of aaahhhhhhMAZING! Asking lots of questions, she was so warm and extremely compassionate. Her interaction with Raleigh was friendly and encouraging too. (Tremendous team, I thought to myself.) Who knew there were tests for reflexes? With an extremely thorough exam, X-rays were taken, and explained in impeccable detail too. Her vast experience allowed a fairly quick diagnosis, describing this was something she had seen maybe once ever. Plenty of specifics, like we've never. Ever. had before, we were quickly put at ease. Dr. Shannon wasn't rushed at all, even being squeezed in. (Some vets that we've been to are only good for assisting over the Rainbow Bridge, sadly, and should just retire. Practicing with feigned interest is such a tragedy.) There was nothing for us to do but watch her over a few days. It really builds trust, going to a new vet, to hear them say 'just watch'. Well, that brought on fresh tears, and the third relief! There wasn't any need for my or hubbys' questions because she covered them all. Beth helped us check out and was a real sweetie too. We thought the bill was appropriate, not outrageous like we expected, for everything that was done! We've definitely found a new vet!

Sep 2023

Wow! It's impossible to find great care like this ! They actually answered the phone, had time to see my acutely ill dog ON A SATURDAY with no waiting for hours in a crowded waiting room! In addition, Dr Cowan gave my dog great care and explained her diagnosis and treatment thoroughly. Great vet techs and office staff too. This is a friendly, competent and well-run office' I feel lucky to have found them.

Nov 2022

I brought in my 7-y.o. pitbull-mix who was having some major issues with diarrhea, vomiting, and walking wobbly. Immediately we were seen for our 3:30pm appointment (11/27) and put to ease when lovely Dr. McCollough and wonderful vet tech Heather felt confident in what my boy had going on. After a urine analysis and blood tests, it was determined my little man is a diabetic and was battling ketoacidosis. We were given so much new information on diabetes in dogs and a new diet for him as well. We were given an entire demonstration on how to inject insulin the safe and correct way. After what had been a nightmare of a day, this clinic made me feel reassured and safe. I can't recommend these folks enough. This will be our #1 spot from here on out. (side note: Heather the lovely tech reached out to us this morning (11/29) just to check in on us before our follow-up appointment next week.) Forever thankful for the people who work in this field, but especially at BMAH. Thank you guys again! -Kiersten & Diesel