“We live in Marble where our snow load is pretty....severe. To help shed the snow off our roof without ice dams building up they installed heat tape for us along the edge of our roof. The last couple years we've had above average snowfall and the tape has done it's job, but through no fault of Pacific the sheer weight of the snow keeps peeling the tape off the roof in late winter/early spring when the snow is heavy and wet. Every time I've needed them for service (to re-attach the tape) they've been incredibly responsive and professional, and their warranty has covered all work so far. Giving them 5 stars for providing excellent customer service- a rarity these days!!“
“I called at 4:30pm to schedule a tech because my furnace was not working. I figured I would be without heat for at least a couple of days. Nan took my information and called me back within 5 minutes to let me know they had a tech on the way. The tech said they were on their way home but because I didn’t have any heat decided to take my call same day. They had all the equipment needed to repair my furnace and restore my heat. What an outstanding company.“
“Our hot water heater started leaking, so we called B&B, they gave me a quote over the phone at a reasonable and fair price and replaced the heater the next day. Their service was professional, efficient, and they arrived when promised. Thank you to Elvie and Martin for doing a great job on the install. And thank you to B&B for your great service.“
“My AC quit on a Thursday afternoon with temps close to 100 degrees! I called early Friday morning and they could get someone out that afternoon. Nicholas got there at about 4 and was doing checks. He was very nice and he was funny. We joked about things. He got the unit fixed and it works well again. Didn't cost both arms and legs and his visit was appreciated. Nicholas is a credit to the company.<br>9/4/24 Another one. My furnace vent was badly rusted. John and Shawn removed the old, which was a lot of work, and installed new. I am less concerned about carbon monoxide now.“