Overall the staff are nice, they were kind and empathetic when our dog passed away. However, the hard rule of the door being locked at all times makes it feel unsafe and cold. There was zero follow through, they said they would call us when our dogs ashes were ready to pickup and they never called. I was the one who called to see if she was ready for pickup. When I got there to pick her up the staff did not let me in. When she came out she said here and walked off. There is a lot to be said for safety and security however that should not replace kindness. You can do both, build safety and security and kindness.
August 2024
The woman who works the front desk and does the intake is very helpful. She walked me through each step when I brought my Chihuahua in for a foot infection.
And the veterinarian explained everything thoroughly and clearly. I knew what to expect and how long it would take. Everything went super smoothly.
Well worth the cost. I am grateful I could afford it that day.
August 2024
We just took our dog there today. A vet tech took a look at our dog and stated that they really could not do much more than clean up the tumor that we discovered earlier. I really appreciate that they told us up front rather than clean it up and charge us a few hundred dollars. If we are ever in the unfortunate position to need emergency vet care again, we wouldn't hesitate going back.
Overall the staff are nice, they were kind and empathetic when our dog passed away. However, the hard rule of the door being locked at all times makes it feel unsafe and cold. There was zero follow through, they said they would call us when our dogs ashes were ready to pickup and they never called. I was the one who called to see if she was ready for pickup. When I got there to pick her up the staff did not let me in. When she came out she said here and walked off. There is a lot to be said for safety and security however that should not replace kindness. You can do both, build safety and security and kindness.
The woman who works the front desk and does the intake is very helpful. She walked me through each step when I brought my Chihuahua in for a foot infection.
And the veterinarian explained everything thoroughly and clearly.
I knew what to expect and how long it would take. Everything went super smoothly.
Well worth the cost. I am grateful I could afford it that day.
We just took our dog there today. A vet tech took a look at our dog and stated that they really could not do much more than clean up the tumor that we discovered earlier. I really appreciate that they told us up front rather than clean it up and charge us a few hundred dollars. If we are ever in the unfortunate position to need emergency vet care again, we wouldn't hesitate going back.