Mesa Veterinary Clinic: Harris Brianna DVM

Mar 2024

Worst vet clinic in Pueblo they overcharge for BS and add on a bunch of extra charges for no reason. They don't even care about their patients. The only way to get quality care from them is to personally know and be friends with the Doctors.

Jul 2023

I have been a customer of Mesa Clinic for many years. They have helped me get through some very difficult times. My dog just recently had some issues that, at her age, could be a problem and I needed a Veterinarian to tell me she is fine. The female person that answered the phone and informed me that I could not get an appointment for months did not respond in the friendly manner that she should have. I am very disappointed in the service that I received over the phone, especially from a person that is being paid to handle an upset customer. I understand that the Covid put everybody in a bad mood because I am a transit bus driver and I have been there, done that. That is still not an excuse to keep treating people especially people that are attempting to get help for an animal that is considered their family. I do not appreciate being treated like I don't matter in a time when I need to get at least information on how to get the help for my dog that is needed. This person that I was forced to deal with thinks that she is the only person that has to deal with demanding people and that she is so overworked. Well get real female person!

Jul 2023

I have had Mesa vet clinic for a number of years and this review is based on the availability of MVC to provide yearly exams for my pets, staff mainly scheduling , phone system, parking and the total "transaction" instead of a personal relationship established with a caretaker of your family member(pet). This review is not a reflection of the veterinarians at this clinic because they are outstanding. You will find your "pet" will be scheduled for a yearly exam a year out, regardless of when they need to be seen there is no exception to this rule and although they have a "emergency urgent care", I asked if I could pay the urgent care fee to have my pets seen sooner for their routine wellness exam and was told "absolutely not". When I brought up the fact , I have a high priced papered dog who is going to be bred and needed to have a wellness exam to provide the stud owners, the front office stated and I am paraphrasing, it is not a medical emergency and therefore they could not get my pet in any sooner regardless of this need, but if she did become pregnant I could always take her in to the urgent care if something came up that was an emergency, but her routine exam would still be schedule a year out. So I am unable to get verification to my stud from her veterinary that she is well enough to be her pregnant --because they are TOO overbooked, understaffed and just all around unavailable. When you are able to do a vaccination with a technician you encounter a overcrowded parking lot, an overcrowded waiting room, you have to hand your dog off to the technician, you wait in the lobby while they take your fur baby and administer the needed vaccine in the back rooms. The technician brings out your fur baby hands you them and gives you follow up information in a crowded lobby where sometimes it's standing room only and you will "check out" and pay for the services rendered. Again you are having to wait, this can take 10-30 minutes while the phone is continuously ringing people are being put on hold. By the time you pay for this chaotic experience you may get lucky and their system goes down and you have to call them at a later date to process your payment because their "payment system" went down. When a primary physician knows he has enough patients kindly stops accepting new patients-- not here they just continue to accept new patients all while not making sure their current patients are taken care of-- again this is a "transactional experience "not a" personal experience". We are currently looking at all our options as this is not in the "best interest of our fur babies".