L.R. Stephens Services, LLC

Jul 2022

Beware!! This company is full of excuses, I wish I would have read the reviews before hiring. They are not timely, they don't show up when they say they are. Louis is always leaving the job because either he forgot something or the supply company gave him the wrong parts, sometimes he wouldn't come back and then I might get a text the next day that some emergency job came up. I learned a big lesson, Always read the reviews!! So disappointed, and never an apology. I now have to hire another company to come fix what he couldn't.

Jul 2022

LR Stephens Services, LLC 2510 Winnipeg Street Pueblo, CO (719)283-6140 [email protected] Invoice to: Tricia Landgrave (720)364-3661 Description: Louis cleaned all moving parts in the fan assembly. Changed axel bearings and oiled. Price for parts and labor $265.00 Terms and conditions: Can only give a 30 day warranty on work performed in unit snd not unit itself due to unit being more than 20 years' old. Unit needs an entire breakdown import replacement or the entire unit needs replacing. Tricia here us the invoice where it clearly says we stated you need a new unit $265.00 is due upon receipt

Jul 2022

BEWARE!! Originally hired to service my Swamp Cooler, then after he arrived, he told me he could replace my sump pump, which I needed so I agreed. As with all the other reviews, he kept leaving because he forgot parts, or the supply store gave him the wrong parts, he wouldn't return when he said he was going to. Didn't even have a ladder and knew he was there to look at the swamp cooler on the roof. So highly disappointed. Brought a guy who Luis told me himself thought he was on drugs, dropped his tools on the stairs and almost hit me, Luis did leave with this guy and did not bring him back, told me he fired him after that incident. Never an apology, just always blamed someone else. I really wish I would have read the reviews. He did finally work on the swamp cooler and now I can't even use it. Of course he took no blame in this. Would schedule times for him to come out and he wouldn't show, sometimes I would get a text about some emergency that came up or nothing at all. I would never hire him again, and regret hiring in the first place. Now I have to hire someone else to fix what he did. Also, they don't take credit cards, I would guess that's because people would want to reverse charges. They told me their credit card machine was down, but I highly doubt it as it's been 3 weeks and still not fixed? You can only make so many excuses before you look like complete liars and after reading the other reviews I feel it's pretty confirmed that they are both liars. I do not want something for nothing, I always pay what I owe. And I paid them. Horrible customer service, and I was always available on Fridays as I'm off and this was told to Louis. I'm attaching a picture of how the sump pump drainage line looked when complete. If I was told about the swamp cooler, I would have rather purchased a whole new one rather than spend money to make it sound worse.