We had an emergency plumbing issue with a septic back up and already had 2 companies out that couldn’t resolve the issue. We scheduled for next available with 911 Rooter. When I voiced concern over the severity of the issue, the phone tech - ANGELA - was both empathetic and caring in her responses. She immediately referred me to another company that could be able to address the issue sooner. The other company came out and the issue was resolved! Thank you Angela for your kindness, generosity and positive demeanor.
February 2024
Last weekend (1/13/24) during the deep freeze our pipes in our new build townhome froze. I called around to different plumbers and none were helpful until I called 911 Rooter. Angela answered my call and was so kind and informative. She went above and beyond to get us an appointment first thing the next morning. Seth was the technician and he was skillful and professional. He even discovered that the pipes had been installed incorrectly, likely causing them to freeze. Because of him we were able to get our pipes fixed under warranty with the builder. I can’t recommend 911 Rooter enough, they are truly the best.
January 2024
If you want your plumbing issue done right the first time, go to 911 Rooter and Plumbing! Nelson and his guys will get you taken care of, with a customer service level you have never seen!! I have used them regularly for over twelve years now, and recommend them for any of your plumbing needs! And they also did a fabulous job on a bathroom remodel for me three years back as well! So they are multi-talented and know their stuff!
We had an emergency plumbing issue with a septic back up and already had 2 companies out that couldn’t resolve the issue. We scheduled for next available with 911 Rooter. When I voiced concern over the severity of the issue, the phone tech - ANGELA - was both empathetic and caring in her responses. She immediately referred me to another company that could be able to address the issue sooner. The other company came out and the issue was resolved! Thank you Angela for your kindness, generosity and positive demeanor.
Last weekend (1/13/24) during the deep freeze our pipes in our new build townhome froze. I called around to different plumbers and none were helpful until I called 911 Rooter. Angela answered my call and was so kind and informative. She went above and beyond to get us an appointment first thing the next morning. Seth was the technician and he was skillful and professional. He even discovered that the pipes had been installed incorrectly, likely causing them to freeze. Because of him we were able to get our pipes fixed under warranty with the builder. I can’t recommend 911 Rooter enough, they are truly the best.
If you want your plumbing issue done right the first time, go to 911 Rooter and Plumbing! Nelson and his guys will get you taken care of, with a customer service level you have never seen!! I have used them regularly for over twelve years now, and recommend them for any of your plumbing needs! And they also did a fabulous job on a bathroom remodel for me three years back as well! So they are multi-talented and know their stuff!