Tru Craft Electric CORP

Nov 2023

I made a Big assumption that to fix a sum pump (an electric motor in the water), that I would need an electrician. Each time I plugged the sump pump into the GFI outlet next to it, the GFI would shut off and need to be reset.I called Tru Craft, told John my issue and he sent out a truck. 2 electricians showed up. Long story short, they replaced the GFI outlet with a regular one, plugged in the pump and it tripped the circuit breaker in the garage. In other words, I needed a new electrical sump pump - which Tru Craft doesn't do.Therefore, I needed to pay them $200 for a service call that did nothing other than to confirm that I needed a new sum pump. John should have...read full review

Mar 2023

I have mixed feelings about them… we used them, because our plumbers (who we absolutely love) use them. they quoted me $250-400 for some rewiring in the electrical panel. Maybe I should have clarified, but I thought I was paying per hour, as every other electrician. They did the work in ONE hour and they charged me $400!!! Then when they sent me the receipt they made it sound like they are doing me a huge favor, because the work would be $400 + $60 for parts, so they were giving me a “discount” and only charging me $400. Other than that, they were quick to respond and schedule, and showed up on time. But $400 for one hour….will not be using them again.Service:...read full review

Oct 2021

We had a challenging experience working with Tru Craft. During the initial walkthrough to look at the various projects, it seemed that Tru Craft would be able to handle the various jobs we had (installing recessed lighting, replacing bathroom fans, replacing ceiling fans). After work was started, we started hearing excuses/justifications as to why certain parts of the job could not be completed properly (or completed at all). Mostly they blamed us for selecting equipment (new Panasonic bathroom fans and Minka Aire ceiling fans) they they did not prefer. Similarly, they objected (after the job was started, of course) to installing Lutron dimmer switches on the recessed lighting because they did not like the style of switch we wanted (again, a major name brand that we would have expected electricians to be comfortable with). All told, they left the bathroom fans only partly installed (we had to hire another contractor to redo the work correctly) and the ceiling fans click and wobble. We were told many times that things would have gone better if this had been "new construction," which was strange considering it was clear from the beginning that the work was to be done on an existing home. They did do a good job installing the recessed lighting, which was the only part of the job that went smoothly (except for installation of the switches, which had to be completed by someone else given Tru Craft's objections around using the Lutron switches we wanted). Tru Craft may be good choice for smaller/simpler jobs, or jobs where specific equipment is not required, but we ended up needing to use another company to complete our scope of work. (For what it's worth, the other company repaired/completed Tru-Craft's work quickly and without complaint regarding the equipment).