UCHealth Radiology - Lone Tree

Sep 2024

I wanted to like this office, but never have I had as much trouble as here Insurance could be another story, but hey, I forgot to check the reviews beforehand, so I'll own up to that. I originally went in to check out my neck; a coworker noticed something so I figured it may be a thyroid issue. Now what is the reason for the one star you may ask? Dr Raghuveer was great; the assistant nurse...eh it could've been a bad day but she was alright. To put it bluntly, the one star is for the absolutely incompetent front desk staff. Appointment and being seen was alright I suppose, but the front desk leaves a lot to be desired. After my first appointment, Dr Raghuveer sent me to the Anschutz Medical Campus to get an ultrasound on 6/26 We essentially left the discussion at "get the ultrasound and we'll see what they say" The next day they called me trying to get me in for an appointment. I was confused, as I understood to wait for the next steps. They said it was "to go over my test results" They were trying to get me in sometime in the morning (8-9am) which I couldn't do as I had work. After some back and forth calling, it was going to be on the 6/28, but then it got canceled (by the office) and we switched it to a Virtual Visit for 7/1. That weekend 6/29-6/30 the office called me back and canceled the virtual visit, stating that the appointment needed to be in person. This was after I had explicitly asked them if I had to come in or it could be virtual (I could do it on my break). The office said Dr Raghuveer wouldn't be able to see me until near the end of the month, after just trying to get me in within the week. This prompted me to ask, "Do I have to be seen by ONLY Dr Raghuveer or could anybody see me." The office said that any provider could see me so we scheduled an appointment with Dr Giang for 7/2 at 1:30pm On 7/2 at about 11:30 AM I received another phone call from the office, claiming that only Dr Raghuveer could see me and they were canceling the appointment with Dr Giang. The following day I found a letter on my portal saying that I had missed my appointment To top it off, apparently this office has a 3 strikes policy. (3 late shows/late cancellations) and "due to me not showing up to MENTIONED APPOINTMENT I received strike 1. Oh you mean THE APPOINTMENT THAT YOUR FRONT DESK CANCELLED? If you get 3 strikes they'll dismiss you from the practice. No worries, after the absolute headache that was this visit I'll dismiss myself from your practice.

May 2024

Quality of care I received was good, however the bill is outrageous. I am being billed almost 700 per appointment and each appt was for 30 minutes with a nurse practitioner. My first bill was 300, I almost had that paid, and then I get another bill out of nowhere for another 350 from CU medicine.The bill says they've received "non payment"Well I had no idea there was a second bill, I've already paid hundreds of dollars on a hospital bill for this appt!!! This is for the same day, same appt. And then, the website only lets me break up payments into 5. Then, I get a letter today saying they "agree"to the payment plan but if I miss any payments they will dismiss the payment plan and demand the entire amount!!! This was VERY nasty of them especially considering I had already been paying hundreds of dollars for this same appointment!!!! I had been paying a hospital bill when I wasn't even hospitalized! Their billing practices are shady to say the least!

Jun 2023

How this place conducts business borders on medical negligence. I booked an appointment for PT on 4/28/2023 for an upcoming knee replacement surgery. I requested at that time to schedule out all of my appointments. I was informed that they don't schedule out until the patient shows up for the initial assessment. So I show up for my initial eval appointment on 6/16/2023. During this appointment I mentioned to the PT that I wanted to schedule out my future appointments. The PT informed me that he's booked out for a couple of months, but they should be able to get me scheduled with one of the other PT's. However, I'm pretty good at reading nonverbal cues so I knew that wasn't going to be the case. When I checked out at the front desk I was informed there were NO PT's available for any appointment until August 3, seven weeks after my surgery. They don't tell you this when you book the initial appointment, because they want to maintain a pipeline of appointments, at the expense of patients getting in for timely care. It's funny though the PT was really giddy about getting me in to see him 2 to 3 times/week starting in August. I mentioned to the front desk staff that this was wrong, and her response was "well everybody needs care". My issue is not that they are scheduled out so far in advance, but that they are taking appointments when they know that cannot provide timely service. My advice is to pay out of pocket for PT at a clinic that better manages schedules and patient expectations. Most clinics now offer a self pay rate which is pretty reasonable.