OnPoint Pediatrics Highlands Ranch | OnPoint Medical Group

Oct 2022

I have taken both of my boys here for well checks and to monitor ADHD in both of them since we moved here 5 years ago. Dr Ross has been fantastic. However, I needed a medication form filled out for an overnight field trip my 6th grader is going on and went in to drop it off. My children both have to be seen every 3 mos for medication checks and we typically do well visits in combination when they are due. Our last appt with Dr Ross was in August, our next appt was scheduled with Tori Huftalin on December 1st since Dr Ross was on paternity leave. They told me that since my child wasn’t current on his well checks in their system, they couldn’t sign the form without seeing my child again. Even though we have been there, faithfully, every3 mos and my patient portal said I was current. I asked questions to clarify and was yelled at. I called later to speak with the office manager and she was extremely rude and said she would not help without scheduling an appointment. I tried to explain to her that it was just a medication verification form, not a physical form for sports and they had all the info in front of them to verify that he was prescribed and taking the medication. That’s all I needed. She first told me as long as they prescribed the medication, there shouldn’t be a problem with it. At this point I was frustrated- and said, “you guys called in the freaking refill last week- you should see that in the notes!!” She asked me to send the form via the portal. After they signed the form, they sent a certified letter to my child saying they would no longer care for him after 30 days. Only this child got the letter; my family has 2 children that see Dr Ross and he’s out on paternity leave so I’m assuming he was not involved in this decision. But they are willing to dissolve patient-doctor relationships over poor communication from their front office staff. I need more collaborative members as part of my children’s care team- not just the doctor. I feel like all they wanted was the copay for the extra visit. I could completely understand if we hadn’t seen the doctor in some time, but we had just been there and had the new visit already scheduled for just over 30 days out. I was given this form with a deadline of 4 days to return to the district and they would not work with me. Will definitely be looking for a more compassionate care team- office staff and physicians.