Associates in Family Medicine West Clinic - a member of Village Medical

The physician is outstanding but the change from Associates in Family Medicine to Village Medical
rates as abominable. Impossible to reach the office or the providers nurse by phone. And the centralized schedulers made my appt. w/ the wrong provider twice. .I have worked in
over 250 clinics and hospitals in the US teaching patient centered care and I know quality care and patient friendly communication when I see it. Unfortunately as is too often the case the change in practice ownership and the move to a centralized (non-local) call system has resulted in lessened efficiency and pt. satisfaction.

My doctor, Dr Erin Shrunk, is excellent, but village medical has a lot to learn in order to get high marks from me. It's impossible to contact anyone directly. At least this last visit I did not have to use the horrible tablet with pages of personal questions some of which obviously are targeted to trying to sell pharmaceuticals to people who may be suffering from depression and the others which nobody seems to look at anyway. Let's leave the tablets aside and talk person to person.

I love my doctor. Dr Schrunk is knowledgeable and really understanding. It is hard to get in with her but I only see her every 3 to 6 months. Great front office staff and super kind nurses.