Sam's Club Floral

Jul 2024

My family and I unfortunately spend ALOT of money at Sams every month, on the upwards of $1500 dollars. The other weekend we had two full carts of groceries and we get to the exit and she starts scanning items. She scans about 10, which is odd, and finds a $5 dollar chip dip unpaid for. She stops the line and continues scanning another dozen items while waving by two other families with multiple carts. The attitude and looks this woman gave us was while VERY visibly making the situation known to the rest of the families in line. I'm fine being the Great Dip Thief of 2024 but it was completely unnecessary to make an innocent mistake well known to everyone else in line. And if this organization reads this, this is not the first time your staff has been unnecessarily rude and you may not care that one family who spend $1500/month is upset but I'm very sure we are not the only ones. Save yourself the embarrassment and go to Costco! Or at least another Sams...

Jun 2024

My 87 year old mother recently purchased hearing aids at the Sam's Club store in Evan's, CO and I went along with her. Everything went well with the hearing test and purchasing the hearing aids. In the meantime my mother began having some issues getting the hearing aids into her ears so she stopped for a follow-up visit for assistance on 6.29.24. Upon explaining the issue of getting the hearing aids into her ears to the audiologist the audiologist became incredibly abusive to my mother asking her at point if she could put her glasses on without help or put her earrings on without help. Ultimately the audiologist figured out the tubes that came with the hearing aids were not long enough for the hearing aids to reach where they need to be in my mom's ear canal. In spite of the fact that the tubes were not long enough when my mother bought the hearing aids the audiologist was spiteful enough to charge her $150 to change them. The audiologist then turned the hearing aids up as high as possible and asked my mother mockingly if she could hear her now? Then she put her hand over her mouth and spoke again asking her if she could hear what she was saying in a belittling manner. My mother had further questions, but left the store feeling humiliated from the treatment she endured while trying to get a simple issue resolved on what was a major purchase for her. INEXPLICABLE!!!!

Jan 2024

Tire Installation Policy? Where... We made an appointment last week to have 4 tires installed on my husband's 2006 Honda Ridgeline. We called the Evans, Co Sam's Club location on Jan 6th and selected 3 for their "Tire Service Department", spoke to a woman with broken English. It took the two of us listening very closely to understand what she was saying. That call was a very poor experience. She repeated questions, asked several times what make/model we had. At times it was unclear if she was asking a question or merely just narrating what she was inputting into the computer. Not once did she ask what the mileage on the truck was. When she finally asked for the account information, we stated it was a family member's card who gave us permission to use it to purchase tires. She stated that was not an issue, gathered the account information and set us up for an appointment for Jan 13th. The total would have been $610 for 4 new truck tires. We show up at Sam's today, awkwardly we stand at the "Tire Services" station. No one in sight. A few minutes pass when a woman approaches and asks us if we've been helped. We say no and she proceeds to the back of the tire services department. A few minutes later a man approaches and gather's my husband's information. His first question was, "So this is for a 2006 Honda Ridgeline?" We say yes. He then asks, "With how many miles?" My husband says, "Oh just over 200k..." The Tire Tech responds, "Oh we don't do installation on any vehicle with over 150k miles on it." I tell him that was never mentioned to us and he replies, "Yeah it's not listed on the website anywhere, so when you make the appointment online it doesn't say that." I informed him we called and spoke to someone at this location, it was their local (970) number that we called. He replied, "Oh really? Yeah sorry about that." My husband asked why that was, to which he responded, "I don't know it's just our tire installation policy." He then offers to sell us the tires so we can find someone else to install it. It is very cold in Colorado today and will be in the next 3 days. We decided to leave. I have now been home for hours, researching this "Tire Installation Policy". It does not exist. I found their "Tire Installation Article #177" that does not say anything regarding the inability to install tires on older cars with over 150k miles on them. Customer service is a dying art and absolutely does not exist at Sam's Club. We do not live close to Sam's Club, it took us an hour to drive here. We were happy to do so with such a large savings. What this Tire Tech/Mechanic should have done was honored the set appointment. We will not be going back to Sams and actually my family will switch to Costco.