About Mountain Valley Plumbing and Heating
Mountain Valley Plumbing and Heating has been serving the local community since 2007. Their technicians have over 50 years of combined experience, making them experts in working on homes and businesses. No job is too big or too small, and customer satisfaction is their top priority. They provide quick, prompt service, arriving on time and diagnosing issues efficiently. Their technicians are knowledgeable and skilled, working together as a team to get the job done. They are known for being professional and caring, with staff members like Nathan providing excellent customer service and Alex offering helpful advice and estimates. The company responds quickly to issues, often coming out on the same day to assess problems and provide solutions, even for issues related to boilers or furnaces. The team is respectful, patient, and dedicated to leaving the work area clean and organized, with some technicians explaining complex thermostats and ensuring customers understand their systems. Overall, Mountain Valley Plumbing and Heating is highly recommended for their reliable, friendly, and thorough service.
Mountain Valley replaced out furnace and we were very pleased with their work. Beginning with technician Gabe who diagnosed the problem with the old furnace and returned almost immediately when we had additional questions; to Zack who was very patient with our questions about new furnaces, to Owen who was polite and respectful in his evaluation of our ducts, and, finally, to Danny who is the SUPERSTAR installer of our new furnace. He patiently answered our questions, talked us through a complicated new thermostat, and left the furnace area cleaner and more organized than it was before we started this process. Overall, terrific team.
I had the pleasure of dealing with Nathan from Mountain Valley Plumbing. He was very professional for a young employee and had the customer service skills of a much more seasoned employee. As the owner of an HVAC/Plumbing/Electrical contractor in Ohio, with over 60 employees, I would love to have an employee of his caliber. It's great to see a professional company care enough about their customers, to provide the training necessary to ensure complete customer satisfaction. Job Well Done!!!
I cannot say enough good things about this company, Mountain Valley Plumbing.
We had an experience that wasn't great with a different company. I had explained what had happened and Mountain Valley Plumbing came out on the same day to look at the work that had just been completed. I needed advice on how to move forward with issues the previous company had incurred. Alex was the plumber that came. He was so very professional. He provided me links for items that I needed in order to save me money by ordering myself. Who does that? He provided me same-day estimates that were emailed.
I felt bad that he came all the way out and we couldn't get the work done that...read full review