I unfortunately had to cancel an appointment with Vital Kneads, and have been unable to get a refund despite canceling more than 24 hours in advance, which I believe is this business's policy. I have tried contacting the business several times and have not heard back.
November 2022
Scam. I booked an appointment and it made me prepay and add a tip at that time, which seemed odd to me. I received an appointment reminder email and an email about filling out the new client paperwork the day before my appointment. I left work and sat in traffic to make my 530 apt and when I arrived the friendly staff who was there seemed shocked I had an apt since they hadn't seen her there all day and thought she was moving (which seems like a pretty planned type of thing). I checked my email and an hour before my apt a cancellation email notification had been sent over. I had provided my phone number when booking and with such short notice of canceling (esp when... read full review
August 2022
Emily is a very knowledgeable and experienced massage/body work therapist - and she has a nice studio with great ambiance. Since y massage therapist was out of town and a friend recommended her, I decided to give her a try. I'm glad I did. Emily is on another level. I've experienced massages from quite a few therapists, and Emily ranks at the top. She's thorough and works deep to break up the fascia and knots. I highly recommend her. You deserve it.
I unfortunately had to cancel an appointment with Vital Kneads, and have been unable to get a refund despite canceling more than 24 hours in advance, which I believe is this business's policy. I have tried contacting the business several times and have not heard back.
Scam. I booked an appointment and it made me prepay and add a tip at that time, which seemed odd to me. I received an appointment reminder email and an email about filling out the new client paperwork the day before my appointment. I left work and sat in traffic to make my 530 apt and when I arrived the friendly staff who was there seemed shocked I had an apt since they hadn't seen her there all day and thought she was moving (which seems like a pretty planned type of thing). I checked my email and an hour before my apt a cancellation email notification had been sent over. I had provided my phone number when booking and with such short notice of canceling (esp when... read full review
Emily is a very knowledgeable and experienced massage/body work therapist - and she has a nice studio with great ambiance. Since y massage therapist was out of town and a friend recommended her, I decided to give her a try. I'm glad I did. Emily is on another level. I've experienced massages from quite a few therapists, and Emily ranks at the top. She's thorough and works deep to break up the fascia and knots. I highly recommend her. You deserve it.