Ive used this software for a few years now and probably will move platforms soon. Every time I need to have something done by putting in a help request they just tell me to watch all of these videos and "figure it out" . What customer service am I paying for if every question I ask Im told to goto their help page. Mind blowing. Its like asking someone what a word means and they just hand you a dictionary.
May 2023
Amazing customer service! Everyone has been extremely helpful and professional. I am new to online booking and fareharbor has made setting up this service very easy for me. Walked me through everything and answered all of my questions. I definitely recommend them!
March 2023
I'm not understanding the negative reviews. We are a small business and have used FH for several years. The customer service is on point every single time. I email a question and not only do they do what I ask, they send me a video on how to do it myself next time. Other booking companies have tried to steal us away but I say FH or bust.
Ive used this software for a few years now and probably will move platforms soon. Every time I need to have something done by putting in a help request they just tell me to watch all of these videos and "figure it out" . What customer service am I paying for if every question I ask Im told to goto their help page. Mind blowing. Its like asking someone what a word means and they just hand you a dictionary.
Amazing customer service! Everyone has been extremely helpful and professional. I am new to online booking and fareharbor has made setting up this service very easy for me. Walked me through everything and answered all of my questions. I definitely recommend them!
I'm not understanding the negative reviews. We are a small business and have used FH for several years. The customer service is on point every single time. I email a question and not only do they do what I ask, they send me a video on how to do it myself next time. Other booking companies have tried to steal us away but I say FH or bust.