I had been going to the Lowry location for a long time.. Received great customer service Dr's we're great. Then they moved upstairs in the same building. Smaller office. In 2022 I called and made an appointment. Went in for the appointment after getting confirmation of the appointment and they told me that I didn't have an appointment. Gave it another try.. While I was there.. A person was saying that he didn't get what he ordered and the person who took the glasses order was trying to talk to him in to keeping the glasses.. There was another complaint on the phone.. I knew then I was going to have problems. When I went back to pick up my glasses..... read full review
April 2024
This place is the WORST! I really don't think they want your business, so I will go elsewhere, and you should too. I called once to firm up details to order my glasses. They said someone would call back. They never did, so I called back a couple days later. I asked a few questions, and they said I could come in anytime M-Th from 8-4:30 to drop off my frames. I drove out of my way the following Thursday before I had to go to work. When I got there, they were closed! I called them and talked to someone at the Parker office and I was told they were typically closed on Thur and Fri at the Denver locations, and perhaps they changed their schedule. She took my name and... read full review
April 2024
Go somewhere else, you won't regret it. First visit years ago was great but since then it's been terrible. Been waiting for glasses since February. This will be the absolute last time coming here.
I had been going to the Lowry location for a long time.. Received great customer service Dr's we're great. Then they moved upstairs in the same building. Smaller office. In 2022 I called and made an appointment. Went in for the appointment after getting confirmation of the appointment and they told me that I didn't have an appointment. Gave it another try.. While I was there.. A person was saying that he didn't get what he ordered and the person who took the glasses order was trying to talk to him in to keeping the glasses.. There was another complaint on the phone.. I knew then I was going to have problems. When I went back to pick up my glasses..... read full review
This place is the WORST! I really don't think they want your business, so I will go elsewhere, and you should too. I called once to firm up details to order my glasses. They said someone would call back. They never did, so I called back a couple days later. I asked a few questions, and they said I could come in anytime M-Th from 8-4:30 to drop off my frames. I drove out of my way the following Thursday before I had to go to work. When I got there, they were closed! I called them and talked to someone at the Parker office and I was told they were typically closed on Thur and Fri at the Denver locations, and perhaps they changed their schedule. She took my name and... read full review
Go somewhere else, you won't regret it. First visit years ago was great but since then it's been terrible. Been waiting for glasses since February. This will be the absolute last time coming here.