Great customer service and affordable . Took my machine in for a rotation bearing and the team was able to get it installed and back in the dirt in 2 weeks! Thanks for the hard work!
September 2023
Our Genie was due for an inspection and we needed to find someone that would come on site to do the task. Terex was the only company we found that had the ability to send a tech to our facility. Upon my first communication with the Terex team, I was set up with an account and scheduled for a visit very quickly. Our tech arrived early and was able to complete the inspection ahead of schedule. Everyone we worked with was extremely knowledgeable, supportive, flexible and kind. Terex truly made the entire process so easy and smooth. I wish all my vendor communications were as positive. We'll gladly call them for any future needs!
May 2023
I have finally found a completely qualified service center for my older Genie aerial lift. Terex successfully performed the troubleshooting and correction of multiple electrical issues, corrected the controls, and essentially rebuilt multiple operational systems that were required to get it fully and correctly functional for my company. The bottom line is the shop is fully capable and resourceful; the customer service is extraordinary.
Great customer service and affordable . Took my machine in for a rotation bearing and the team was able to get it installed and back in the dirt in 2 weeks! Thanks for the hard work!
Our Genie was due for an inspection and we needed to find someone that would come on site to do the task. Terex was the only company we found that had the ability to send a tech to our facility. Upon my first communication with the Terex team, I was set up with an account and scheduled for a visit very quickly. Our tech arrived early and was able to complete the inspection ahead of schedule. Everyone we worked with was extremely knowledgeable, supportive, flexible and kind. Terex truly made the entire process so easy and smooth. I wish all my vendor communications were as positive. We'll gladly call them for any future needs!
I have finally found a completely qualified service center for my older Genie aerial lift. Terex successfully performed the troubleshooting and correction of multiple electrical issues, corrected the controls, and essentially rebuilt multiple operational systems that were required to get it fully and correctly functional for my company. The bottom line is the shop is fully capable and resourceful; the customer service is extraordinary.