All-Star Retrievers

Jan 2024

Truck was repoed and when i called the company to let them know my daughters medication and medical equipment was in the car they would not allow us to get it. Which is something she needs desperately. Even the bank cc an email to waive the fee and took them over a week. Tow truck driver bent roof of the truck as well as caused structural damage to the carport as well because they didn’t look for clearance and just towed the vehicle! The company does not care and takes weeks to just try to get it off to an auction

Dec 2023

I rated them as a average. But here is my suggestions:1. As Customers y'all need to know please don't be going to the towing yard screaming and yelling about your vehicle. They do NOT have anything to do with what you owe to your lean holder. All that have to be discuss before you contact them.2. If your lean holder promised you "24-48 hours" before you can get it release keep checking in with them. I financed through West Lake financial. But you need to be clear and communicate properly and understand what is the full balance including the towing fee. You cannot expect them to release your vehicle if your balance is NOT cleared. That is how that works with them. also...read full review

Jul 2023

If there was a negative star review, they would get it. They dodge my calls 9 times just to set an appointment. Horrendous company. If your car is here, be prepared for dealing with a bunch of people who make your situations worse than they are. Clowns.