I have been coming to this location for over 12 years since it was CSHP and have nothing but good things to say about the staff and doctors I've interacted with. Front desk staff: Excellent. Lab Staff: Excellent. Dr. U, Dr. Yang, and Dr. R Johnson (whom I have seen the most of) have been fantastic. Always called back within minutes of checking in to take vitals. Longest wait time would be in the labs but even then we're talking 10 minutes max. I'm baffled at the negative comments. Certainly not my experience. Keep up the good work guys!!
June 2024
My husbands appointment was supposed to be at 10am today. He checked in at the front desk at 10:03 am and he was advised that Dr Hemsworth had canceled his appointment at 10:02 am and labeled him as a no show! What? Are you kidding me? He just had a Cervical Laminectomy and a fusion of C3,C4,and C5. He was supposed to see Dr Hemsworth for a follow up visit after being released from the hospital 5 days ago. He has been a patient with Optum for 10+ years and before that when it was called colorado springs health partners and he has never had so many problems or been treated so poorly. We are definitely going to be looking for a new provider.
June 2024
Peter Ienatch is the ONLY reason I give 5 stars. He is the best provider I have ever seen through this company. He really cares and makes me feel like my concerns are being addressed.
I have been coming to this location for over 12 years since it was CSHP and have nothing but good things to say about the staff and doctors I've interacted with. Front desk staff: Excellent. Lab Staff: Excellent. Dr. U, Dr. Yang, and Dr. R Johnson (whom I have seen the most of) have been fantastic. Always called back within minutes of checking in to take vitals. Longest wait time would be in the labs but even then we're talking 10 minutes max. I'm baffled at the negative comments. Certainly not my experience. Keep up the good work guys!!
My husbands appointment was supposed to be at 10am today. He checked in at the front desk at 10:03 am and he was advised that Dr Hemsworth had canceled his appointment at 10:02 am and labeled him as a no show! What? Are you kidding me? He just had a Cervical Laminectomy and a fusion of C3,C4,and C5. He was supposed to see Dr Hemsworth for a follow up visit after being released from the hospital 5 days ago. He has been a patient with Optum for 10+ years and before that when it was called colorado springs health partners and he has never had so many problems or been treated so poorly. We are definitely going to be looking for a new provider.
Peter Ienatch is the ONLY reason I give 5 stars. He is the best provider I have ever seen through this company. He really cares and makes me feel like my concerns are being addressed.