Hand and Stone Massage and Facial Spa

Hand & Stone is a luxury day spa in Colorado Springs, CO, offering a range of services including massages, facials, and hair removal. The spa provides a relaxing and rejuvenating experience with top-notch treatments in an inviting environment. Their licensed therapists and estheticians are trained to customize each session to meet the needs of each client, ensuring they leave feeling refreshed and revitalized. Customers have had positive experiences at Hand & Stone, praising the quality of the massages and facials. One reviewer described their massage with Ryan as excellent, noting his professionalism, friendliness, and ability to effectively work out stress and tension. Another customer had a wonderful experience with Cameron, who was attentive to their comfort and pressure needs, and provided helpful recommendations for improving their overall well-being. However, not all experiences have been positive. One customer had an uncomfortable prenatal massage, citing issues with the therapist's pressure, lack of a prenatal pillow, and an unwanted conversational experience. The customer was left in tears and pain afterward. After voicing their concerns, the manager, Jay, was professional and compassionate in addressing the situation and committed to using feedback to improve the business. Overall, Hand & Stone aims to provide a luxurious and rejuvenating spa experience, with mostly positive reviews highlighting the skill and attentiveness of their staff. The business also demonstrates a willingness to address any customer concerns to ensure a high-quality experience.