Funeral & Cremation Care

Oct 2024

If it were possible to rate less than a 1-star review, All Veterans Cremation and Funeral Services, has easily earned it. Consider another funeral home to provide these services. My father served in the Korean and Vietnam War and retired after 20 years of service to this great nation. All Veterans represented that is a company run by veterans, providing services for veterans. The first call was to a lady named Dee, who was cordial, empathetic and gracious. The actuary agent was named Stephanie. She was impatient, communicated impatience, which was attributed, by us, to her being very busy or too young to be a vet or did not understand her role. After my father passed, without forthcoming updates, it took 4 hours for All Vets to retrieve and move his body to the funeral home. When the day of the graveside services arrived, the US Army military honor guard did not show up! We were later told that Stephanie mistakenly provided the wrong cemetary for the Army honor guard. When the playing of Taps was discontinued after the first few notes, we were told it was due to "technical difficulties"! The memorial service programs purchased through All Veterans were 4x5" bi-folds! The memory book was prepared with a typewriter, that produced mis-aligned letter characters, misspelled names and evidence that some of the content had been corrected with correction tape or 'white-out'! The city of burial was incorrect, as well as the spelling of my father's mother's name!! Even after proofing the data, to be contained on the death certificate, it was finally delivered, by All Veterans, 20 days after his death, with incorrect spellings and data! Whenever All Veterans was called to report these discrepancies, they provided assurance that corrections would be addressed immediately. Nothing would happen, until they were contacted again and the issue escalated to someone who assured us they could make things happen. All Veterans did provide an 'AI' produced email from 'Julie', that communicated condolences, well after the burial and even requested completion of a survey for feedback after numerous complaint calls were not resolved. A partial refund for the services not delivered was made, but even that required several follow-up calls for almost 4 weeks. We wish we had known. BUYER BEWARE!!