One star is too high. The customer service is terrible, we ordered a pair for my elderly Mom and the lenses were scratched upon arrival and needed to be sent back. Waited on the new pair for 6 weeks only to have the order wrong, had to be sent back. They did allow us to keep the wrong order but never called us that the replacements were in and could be picked up. My mom needed her glasses with the transitional lenses. I finally went in for my eye exam and stopped to ask what had happened and they said they had come in and were there. No call, text, or message. Please spend your time and money some where other than Arvada Health Center Optical. Over priced and terrible... read full review
July 2023
Purchase a pair of glasses from them on April 2023, Finally picked them up today after 4 times trying to get them made correctly. These are unusable as they make everything look blurry. After the 3rd time I asked for my money back, and the person behind the counter went looking for the original paperwork, copied it and stated there are no REFUND's they will just keep fixing. Well after the 4th time, still not clear and since I work in from of a computer all day unusable.Now little history my family has been going here for 25plus years and we have never had issues like this. They know my prescription they knew it was for computer reading. Since it seems to have new... read full review
May 2023
My husband purchased glasses here, back in January. Sally helped us, and was delightful to deal with. However, it was a complicated prescription, involving prisms (which had to be shipped to a special lab), and there were big challenges. The glasses came back with the wrong prescription in the right lens. We returned them and they were remade per the original prescription, but it took a long time to get them. Anther issue was phone coverage. On several occasions in February we called and nobody picked up, but the voicemail was full and we couldn't leave a message. (We had to call the neighboring ophthalmologist to leave them a message!) And last week, I called to... read full review
One star is too high. The customer service is terrible, we ordered a pair for my elderly Mom and the lenses were scratched upon arrival and needed to be sent back. Waited on the new pair for 6 weeks only to have the order wrong, had to be sent back. They did allow us to keep the wrong order but never called us that the replacements were in and could be picked up. My mom needed her glasses with the transitional lenses. I finally went in for my eye exam and stopped to ask what had happened and they said they had come in and were there. No call, text, or message. Please spend your time and money some where other than Arvada Health Center Optical. Over priced and terrible... read full review
Purchase a pair of glasses from them on April 2023, Finally picked them up today after 4 times trying to get them made correctly. These are unusable as they make everything look blurry. After the 3rd time I asked for my money back, and the person behind the counter went looking for the original paperwork, copied it and stated there are no REFUND's they will just keep fixing. Well after the 4th time, still not clear and since I work in from of a computer all day unusable.Now little history my family has been going here for 25plus years and we have never had issues like this. They know my prescription they knew it was for computer reading. Since it seems to have new... read full review
My husband purchased glasses here, back in January. Sally helped us, and was delightful to deal with. However, it was a complicated prescription, involving prisms (which had to be shipped to a special lab), and there were big challenges. The glasses came back with the wrong prescription in the right lens. We returned them and they were remade per the original prescription, but it took a long time to get them. Anther issue was phone coverage. On several occasions in February we called and nobody picked up, but the voicemail was full and we couldn't leave a message. (We had to call the neighboring ophthalmologist to leave them a message!) And last week, I called to... read full review