Yesterday with in an hour of Hospice ordering a bed over lay for Grand-ma-ma's bed, they had Mike a charismatic young man deliver a 'APP mattress pad'. We noticed it smelled like cigarette smoke, you know the kind of smell of smoke after being in a casino all nite long.... I called BTS at 4:35pm and explained the chonudrum of odor, he said Mike just took a brand new one out of the box to bring to us, well I said my sister is sitting 2 feet away from it and can smell the smoke, he said he will deliver a new one on his way home from work. I was impressed that he was willing to deliver a new one on his way home and of the prompt service of Mike earlier. This... read full review
Yesterday with in an hour of Hospice ordering a bed over lay for Grand-ma-ma's bed, they had Mike a charismatic young man deliver a 'APP mattress pad'. We noticed it smelled like cigarette smoke, you know the kind of smell of smoke after being in a casino all nite long.... I called BTS at 4:35pm and explained the chonudrum of odor, he said Mike just took a brand new one out of the box to bring to us, well I said my sister is sitting 2 feet away from it and can smell the smoke, he said he will deliver a new one on his way home from work. I was impressed that he was willing to deliver a new one on his way home and of the prompt service of Mike earlier. This... read full review